Refund policy

NOT ALL PRODUCTS/PARTS ARE ELIGIBLE FOR RETURNS.  

The following parts or products are NOT RETURNABLE for whatever reason: 

  • Special-order products 
  • Custom-made products 
  • Painted parts  
  • Parts that have been modified  
  • Calibration Tune Files or Electronic/Digital files are final sale
  • Devices that link to a vehicle permanently are non refundable (PG4, Auto Agent 3, Efi Live etc)

All authorized returns must be unused and in their original condition, including all items and components that were included in the original package.  Items being returned must not have been disassembled, mounted, modified, or damaged due to incorrect installation or user error.  

If an item is brand new and in good condition but simply not needed, you can still return that item for a refund or credit. Once we receive the parts and verify that they are all in good condition, we will refund your order, minus the shipping cost and a 25% restocking fee. After 60 days from the initial order date, brand new, non defective items that are manufactured by T&S and sold under the EOC Performance Parts LTD brand are no longer returnable. All other types of items such as, S&B Intakes and OBD Flash Tools (Powergate, EZ Lynk, EFI Live, HP Tuners etc), that are not manufactured by EOC Performance Parts and are sold under brand names other than the manufacturer names, are no longer returnable after 30 days. 

If an item being returned was grouped with other items, the portion of the original shipping cost to be refunded will be determined based on that items weight and volume. If an item is being returned to stock simply because it is not needed, original shipping charges will not be refunded. 

We will pay for the return shipping of any item that is defective or damaged in transit. To have your return shipping paid for, please package up your parts and let us know the weight and dimensions. We will then email you a prepaid UPS return shipping label.  

If an item is damaged in transit, you must notify us within 5 business days of the delivery date. All shipments are insured for the full value. When your parts arrive please check them for damage. If an item is damaged we will ship you a replacement right away, no charge other than the applicable duties, taxes and brokerage charges incurred by the courier on imported goods.  You will have to return the damaged parts to us.  Please refer to our Return Procedure (below): 

If an item is defective before you install it, you have 60 days from the shipping date, to return that item to us for a refund, of the full amount including shipping. 

If an item is defective after you install it, provided that it was installed correctly, and that the warranty of that item is still valid, we will send you a replacement free of charge right away, as long as we have stock on that item. If we do not have stock it will ship from the manufacturer. You may need to return the defective part to us. 

Whenever possible, we encourage that you pack your parts to be returned in the original packaging.  We will not be responsible for damaged returns resulting from inadequate packaging.

Cancelling an unfulfilled order 

Should you, for any reason, need to cancel an order that has not yet been fulfilled, we will cancel and refund minus 5% fee. This is non negotiable. 

Freight Charge 

We are not responsible for any return freight charges unless the return is due to a manufacturer’s defect or a direct result of an error on our part.  Courier damaged does not apply here, if a product is damaged during transit, we do not cover any duties or taxes on the returned goods. 

To return or exchange an item, you must first contact Customer Service by email, sales@ecodieselownerscanada.com. With Customer Service you can establish if you will be getting a refund or simply exchanging a product. 

A picture is worth a thousand words. If an item is defective or was damaged in transit, please take pictures of the defect or damage. Send those pictures to Customer Service when you contact them about your return. This makes things much easier and speeds up the process for getting your replacement parts or money back. 

We are also not responsible for lost, damagegd or stolen packages and all such claims must be processed through the shipping company.  It is the customers responsibility to pursue the carrier for lost of stolen packages. 

Return Procedure 

Please expect to be contacted by customer service in case additional information is required.  

If you do not have your order number, please indicate when your order was purchased and the full name you used upon ordering.    

  • Mondays to Fridays (except for Statutory Holidays) from 9am to 5pm PST

All items for return must be packaged securely. Please check if there are any special packaging instructions to ensure that no shipping damage occurs. We will not be responsible for damaged returns resulting from inadequate packaging. 

We also do not pay any incoming duties or taxes on returned goods, they must be shipped prepaid of all duties and taxes. 

Refund Processing 

Refunds are normally processed and credited within 24-72 business hours after our warehouse receives your part(s). Once the returned part(s) has/have been inspected and processed, the refund will be credited to the payment method you used to buy the item(s) you ordered.  You will receive a “refund confirmation” e-mail the day your refund is processed.  If the purchase was made with a debit or credit card or PayPal, it may take an additional 1-7 business day(s) for your financial institution to reflect the credit back on your account. 

Cancellation Policy

Cancellations may be accommodated if the order has not yet been packed or shipped. 

We will do our best to accommodate order cancellations, but if for any reason we are unable to do so, you may return the product. See our Return Policy for more details. You may cancel your order at any time prior to receiving our order confirmation. However, once an order has been confirmed, it is immediately processed for shipping. Therefore, no orders can be canceled after receiving our electronic Order Confirmation email. For any further assistance, please contact us via Email.